Finished watching something on Amazon Prime Video but ran into a problem? The most annoying Prime Video problems are listed below, along with solutions.
One of the biggest and best streaming services, Amazon Prime Video is full of both original content and content from other sources. But what happens when you run into a problem? When you sit down prepared to watch something, it can be inconvenient to encounter an Amazon Prime Video error.
Because of this, we’ve compiled a list of the most annoying Amazon Prime Video problems along with solutions.
Chromebook displaying Prime Video Error 7235
On Chromebooks, watching Amazon Prime Video may result in error 7235, which states that Chrome lacks the WidevineCdm component.
If this occurs to you, update Chrome first. Navigate to Settings > About Chrome to accomplish this. Updates will be downloaded and installed by Chrome automatically.
Enter chrome:/components in the address bar once you’re finished. Click Check for update after locating the Widevine Content Decryption Module.
Restart the browser to finish. The issue ought to be fixed.
Error 2063 with Prime Video Purchasing or Renting
There are many shows and movies available on Amazon Prime Video that are included with the subscription, but you can also buy or rent additional works.
If you try this and receive error 2063, make sure that all of your payment information is current and accurate. Your account > Your payments is where you can do this.
There may be a brief problem with your typical payment method. Use a different one if you can.
Error 5005 on Prime Video while logging in or out
unable to log into your account even? If so, Prime Video Error 5005 or something similar might appear.
Amazon password reset
Start by changing your password. To do this, click Forgot your password? and then proceed as instructed.
If this doesn’t resolve the issue, force your device to restart (be it your computer, smart TV, or so on).
Visit Your Account > Content and Devices > Devices as well. Locate the device you’re using, unregister it, and then re-register it. Additionally, if you are unable to sign out, this is helpful.
Alternatively, if you have no trouble using other services and your internet connection is strong, Amazon may be at fault. Try again after a short delay.
Unknown Payments for Amazon Prime Video
It may be a renewal of some kind, such as your Prime account or a channel, if you notice a charge on your Amazon Prime Video account that you are unfamiliar with. Both the Prime Membership page and the Your Orders page, both accessed through Your Account, allow you to check these.
It’s also possible that the purchase was authorized by someone who had access to your account. Check again with those people. If you have children, it’s possible that they bought something by mistake. If so, take into account creating an Amazon kids profile.
Are you still unsure of the fee? Send an email to Amazon and include the charge’s date and amount in your message.
Unable to view a live event on a mobile
Sometimes live streams of sporting events and concerts are broadcast on Amazon Prime Video. It’s possible that the live event won’t be available if you’re watching on a mobile device or tablet.
Simply download the most recent version of the Prime Video app if this occurs to you. Using Google Play or the App Store will let you do this. Just type “Prime Video” and choose “Update.”
Error 5014 or 5016 When Entering Your PIN for Prime Video
When trying to unlock something on Prime Video, you might encounter error 5014 or 5016 if you use a PIN to secure your account.
The best advice in this situation is to simply wait a few minutes. Usually, the issue gets resolved on its own.
If it doesn’t, set a new PIN in your Prime Video settings. This may solve the issue.
Unable to stream on Amazon Prime Video
Depending on the device you’re using, a number of factors could prevent something from streaming on Amazon Prime Video.
You should try each of the following solutions in turn:
- Restart your device after closing the Amazon Prime app entirely.
- Install any updates that are available for the app and your device.
- Disable any antivirus and VPN programmes.
- Stop using the internet on your network (e.g., downloading something in the background or someone in the house streaming on another device).
- Check to make sure no one else with access to your account is trying to stream what you are, as you can only stream the same thing on two devices at once.
- To make sure the issue isn’t with internet connectivity, reset your router.
Hopefully, you were able to find your problem here and find a solution. If not, your best option is to get in touch with Amazon support and follow some troubleshooting instructions from their consultants.
With streaming, there are so many variables at play—the provider, your computer or device, and your network—that occasionally something will go wrong. Additionally, as Amazon releases updates, new problems may arise. The business, however, typically does a good job of quickly identifying and fixing these. If you’re interested in learning how to cancel the Amazon gift card, you can read the article there. We’ve provided very simple instructions.